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Return Policy

Summary

  • Return window: 30 days from the delivery date.
  • Change of mind returns: Outbound and return shipping costs are the customer's responsibility.
  • Damaged, defective, or wrong items: Return shipping is covered by AirFresh.
  • Refund processing: Refunds are issued within 5-7 business days after we receive the returned item.
  • How to start: Contact us

This summary is provided for convenience only. All terms below apply.

1. Return Window

You have 30 days from the delivery date of your order to request a return.

2. Return Condition

Items must be returned in their original packaging, with all parts and accessories included. The item must not be intentionally damaged or used outside of its intended purpose.

3. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is different from what you ordered, this is considered our error, and we will cover the return shipping cost.

In this case:

Once approved, we'll send you free return instructions, and offer either a replacement or a full refund.

4. Change of Mind Returns

If your item arrived in good condition and as described, but you've simply changed your mind, you may still request a return. In this case, outbound and return shipping costs are the customer's responsibility.

5. How to Start a Return

To request a return, email Contact us with the following information:

  • Your order number,
  • The email address used for your purchase,
  • Reason for return (change of mind / damaged-defective-wrong item).

Once your request is approved, we'll send you the return address and instructions.

6. Refunds

Once we receive and inspect the returned item, your refund will be issued to your original payment method within 5-7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

7. Contact

For questions about this return policy, contact us at Contact us