Shipping Policy

Summary

• Order processing: Orders are prepared for shipment within 1-2 business days of your order confirmation email.
• Delivery time: Orders typically arrive within 10 business days worldwide, from the date of shipment.
• Shipping cost: All orders include free worldwide shipping.
• Tracking: You will receive a tracking number by email once your order has shipped.

This summary is provided for convenience only. All terms below apply.

1. Order Processing

All orders are processed and shipped within 1-2 business days of receiving your order confirmation email, excluding weekends and public holidays.

2. Delivery Time

Once shipped, orders typically arrive within 10 business days worldwide. This timeframe is an estimate; customs processing or local postal delays may extend delivery time.

3. Shipping Cost

AirFresh offers completely free shipping on all orders, regardless of your country. No shipping cost is added to your order total.

4. Tracking Information

Once your order ships, you will receive an email containing your tracking number. It may take 24-48 hours for tracking status to update in the system.

5. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at support@airfresh.com within 24 hours of placing your order and before it has begun processing. Once an order has entered processing, we are unable to change the shipping address, modify items, or cancel the order.

6. International Customs Notice

Some countries may charge customs duties or fees on incoming orders. These charges are outside AirFresh's control and, if applicable, are the responsibility of the recipient. We recommend checking your local customs regulations before your order arrives to avoid surprises.

7. Address Accuracy

It is your responsibility to ensure the shipping address you provide at checkout is correct and complete. If a package is returned to us due to an incorrect or incomplete address, reshipping costs may be charged to the customer.

8. Lost or Missing Packages

If your tracking number shows the package as delivered but you have not received it:

• Check with neighbors or building staff,
• Check common delivery drop-off points near your address.

If the package still cannot be located, contact us at support@airfresh.com within 7 days of the delivery date, including your order number.

If your tracking number shows no movement at all, please contact us 20 business days after your order date.

9. Questions About Your Shipment

For any questions about your order or shipping status, contact our support team at support@airfresh.com. Including your order number helps us assist you faster.